DANISH STARTUP DIXA, WHICH ASPIRES TO MAKE CUSTOMER SERVICE MORE INDIVIDUAL, INTELLIGENT, AND DATA-DRIVEN, INCREASES & EURO; 32. 5M SERIES B LED SIMPLY BY NOTION CAPITAL

danish dixa general Danish startup Dixa has closed € thirty-two. 5 million in Collection B funding, led simply by Notion Capital, with involvement from existing investors Task A Ventures and Seeds Capital. The funds can accelerate the startup’ s i9000 mission to make customer service a lot more personal, intelligent and data-driven.

Dixa was founded in Copenhagen in 2015 by 4 friends and is on an objective to empower brands to generate great experiences for their clients and agents, by giving all of them the ability to communicate in an simple conversational way. Dubbed the particular “ customer friendship” system, Dixa empowers customer service groups to engage with customers, just like the way friends do.

“ The majority of software program created within the customer service area typically specializes in one or two stations – but fails to provide a holistic and data-driven consumer and agent experience, ” says Mads Fosselius, CEO and Co-founder associated with Dixa. “ Dixa is different as it’ s i9000 an unified and channel-neutral platform optimized for client conversations across any route. ”

Since the commercial launch in 2018 Dixa has seen the 1800% increase in monthly income and grown from twelve to 120 employees throughout 5 offices in Copenhagen, London, Berlin, Kyiv, plus Lviv. Dixa primarily works together with customer-facing teams and electronic growth brands, such as DriveNow, As well Good To Go plus Interflora. In 2019, this raised € 12. 4 mil to increase globally and open the offices in Berlin and London.

Dixa will use the injection associated with capital to accelerate the product development and innovation, along with invest significantly in its item and engineering teams within Europe. In 2020, it will likewise double-down on its go-to-market strategy for Europe and the ALL OF US, where the company is viewing strong demand.

“ Notion Capital is the ‘ go-to’ B2B SaaS trader in Europe, founded simply by experienced SaaS entrepreneurs along with unique domain knowledge within the customer service software space. Using their strong SaaS track record along with Tradeshift, Mews, NewVoiceMedia yet others, we feel that we’ ve found the perfect partner, ” says Mads Fosselius.

“ Customer service is among the largest software categories on the market, ” says Jos White, General Partner from Notion. “ But the market is still operating within transactional silos and not highlighting the world we live in. Good Dixa has what it takes in order to upend the industry with a system that works across any approach and brings real-time cleverness to every conversation. We couldn’ t be more excited to become investing in the company. ”

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