Outrage continues to build after a video went viral online and in social media that appears to show a woman who had been left at a bus stop in Baltimore with nothing on but a hospital gown in frigid temperatures. It has prompted the hospital to apologize, but that so far has not been enough to quell the firestorm of controversy.

The woman was reportedly discovered by Imani Baraja, a psychotherapist who works near the University of Maryland Medical Center Midtown Campus. He was furious at the treatment of the woman and decided to record the incident thinking it would be swept under the rug without video proof. He says the woman has been reunited with her family and is doing a lot better.

“She’s doing a lot better. She’s getting the treatment that she needs. She’s in the company of family. This is a good thing now, because now she is getting things she could not get before because of this video,” he said according to a CBS News report.

Meanwhile, the mother spoke out in defense of her daughter, calling comments online about her situation “callous.”

“There are people who are saying that my daughter is a drug addict, my daughter’s a prostitute, that she’s deaf,” Cheryl told CBS News. “She’s not deaf, not a prostitute, not a drug addict. My daughter has mental illness.”

The hospital apologized. “We take full responsibility for this failure,” Dr. Mohan Suntha said in a Thursday afternoon news conference. The hospital failed to provide “basic humanity and compassion,” he added.